Terms & Conditions

We are members of ABTA (ABTA No. K8497), we hold an ATOL License (6042) and operate as a member of the Freedom Travel Group which is part of the Co-op Group Travel 2 Holdings Limited.


We provide holidays services where we may act as your Tour Operator or your Travel Agent. In the majority of cases we will be acting as your Tour Operator. When we act as Tour Operator your holiday will be booked using our ATOL license and your Tour Operator will be The Freedom Travel Group trading as eShores, the full terms and conditions are outlined here - T&C's

When we act as your agent your contract will be with the specific Tour Operator, and their financial protection and their terms and conditions will be applicable. If this is the case, it will all be made clear to you before booking. Either way, all air inclusive packages are protected by the ATOL scheme of either our business or the Tour Operators.


All bookings accepted by us and arrangements made by us are subject to the terms and conditions of either the Freedom Travel Group or the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as what is imposed by English law. The terms and conditions of the operator concerned can be found in the back of the appropriate holiday brochure or you may request a copy of the terms and conditions before you proceed with any booking.


The information on this Web site is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising out of your use of this web site. This web site also includes links to external web sites. These sites are in the majority of cases links to official tourist board sites and are intended to be useful sources of travel information. However, we are not responsible for the content of these Web sites and we accept no liability for losses or damage caused by using this information.


Your statutory rights are not affected and English law will administer any dispute.



A valid passport is essential when travelling abroad. Also please note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country. You are advised to check the requirements of the destination before you make your final travel plans.

For information and advice when it comes to your passport click here


It is your responsibility to have a valid visa, and any other relevant documentation that's required for entry. The links below may be of assistance:

Visit knowbeforeyougo for any foreign advice that may be applicable. Also visit the relevant country on the FCO website.

For contacting any worldwide embassy click here


Some destinations have particular health requirements. For medical advice regarding your holiday destination or journey, including vaccinations, we recommend that you check with your GP, Practice Nurse, or Travel Health Clinic. You may however find these links useful:



It is essential that all members of your party have adequate travel insurance cover for your trip. We can help you with this, by offering a competitive policy. If you choose not to purchase our insurance, you will need to agree to indemnify eShores against any losses incurred by you as a result of being inadequately insured.


Prices shown on our web site are correct at the time the information was received from the tour operators; however prices and availability of holidays and flights can change many times a day and without any given notice. The exact prices and full costings will be confirmed at the time of booking.


A deposit is payable at the time of booking and the balance is then due 12 weeks prior to departure. On occasions additional payment terms may be imposed, but where these are applicable, you will be advised prior to booking.


By paying the deposit, you are accepting our terms and conditions. In the case of non-payment of the balance by the due date we reserve the right to cancel your booking and you will lose your deposit. Please note: payments by credit card/charge cards may include a handling fee.



Once your holiday has been booked, any changes and cancellations are subject to charges. These charges are set by the tour operator in accordance with their booking conditions which govern the contract. A copy of these can be supplied upon request.


Most cancellation charges are based on a sliding scale, with a percentage of the holiday cost payable in cancellation fees. This scale rises the closer to the date of departure that the holiday is cancelled. Any amendments and cancellations must be made in writing and this must be done as soon as possible by the person in whose name the booking was made.



eShores is committed to ensuring its website is accessible to all users. As our site is constantly reviewed we would welcome any comments you may have on accessibility issues.

We recommend using Microsoft Internet Explorer 5.5 Service Pack 1 or higher to provide you with the highest level of browser accessibility. If you are blind or visually impaired we recommend JAWS for Windows version 3.31 or later for the best speech synthesis. Below are some links you may find useful:

JAWS, a screen reader for Windows. A time-limited, downloadable demo is available.
Lynx Browser, a free text-only web browser for blind users with refreshable Braille displays.
Links Browser, a free text-only web browser for visual users with low bandwidth.
Opera, a visual browser with many accessibility-related features. A free downloadable version is available. Compatible with Windows, Macintosh, Linux, and several other operating systems.

Although we continue to test and modify our Web sites for accessibility, there may be some legacy pages and pages developed by third-parties that are not fully compliant with our standards. If you would like further information about our accessibility statement or if you are experiencing problems accessing the eShores website, please contact us.


Please Note: For training purposes, and to ensure we are providing the highest level of service, please note that all our calls are recorded.

One to One Service

  • Everything will be effortless, with your personal consultant taking care of every last detail.

  • Our experienced consultants will guide you, ensuring you find the most suitable holiday.

  • You'll have direct contact details for your consultant, so getting in touch is always simple.

100% Tailor Made

  • We can use any hotel, in any destination, so we will craft an itinerary to suit your exact needs.

  • As a tour operator & travel agent, we'll search the market to get you the best price.

  • As we can provide any itinerary, the only holiday we'll offer is the one that's right for you.


  • Our ABTA and ATOL bonding provides you with the financial protection you need.

  • Our 24 hour helpline means that whatever you need, whenever you need it, we're here to help.

  • As a division of Freedom Travel Group Ltd, we're a name you can trust.

ABTA:K8497 ATOL:6042 TravelAware