A lovely client review about one of our Vietnam Multi Centre Holidays. This itinerary was tailor-made to visit Hanoi, Halong Bay and Hoi an, before finishing in Ho Chi Minh. Thanks Joe for your kind words and for taking the time to write this:
Dear Dave,
Having returned from our trip to Vietnam, I said I would send you an e-mail to let you know how we got on. To be honest it proved to be a holiday of a lifetime and with your help we fully intend to do the same next year, although we would do it in reverse next time I.E. Starting in Ho Chi Minh and finishing in Hanoi and we would stay for longer maybe 5/6 weeks.
Organisation Arrangements
The organisation throughout was perfect as all of the pick-ups to and from the airports and the hotels was spot on. Even when our plane was delayed for an hour in Hanoi to Da Nang, they phoned and informed the hotel that they would be an hour later (I appreciated that you done so as well). Every time we arrived at the airports the taxi drivers were prominent and easy to be seen as we came through arrivals. Although we had a responsibility to phone and confirm with the agents 24 hours before, there was never the need as they had already phoned the hotel reception staff who then informed us of the pick-up arrangements. Every taxi was a top of the range model and they were all large and comfortable and the drivers were polite and really helpful every time. We did have to fill in a questionnaire on each occasion but it was essentially a score tick box arrangement.
Halong Bay Trip
The trip to Halong Bay was a wonderful experience and we never met anyone who didn’t feel the same so I would recommend to you that Halong Bay needs to be up there as must
The boat we were on was fantastic in every way, the food was as good as any of the restaurants we ate at, the crew could not do enough for us and our cabin was large, comfortable and with our own balcony. They arranged two sight-seeing trips on smaller boats to the floating villages and the caves in Halong Bay, these trip were amazingly interesting and a truly lifetime experience. We did share the boat with 4 Filipinos, 2 Italian ladies and a Vietnamese couple and this proved to be very funny with lots of good banter.
We were the only couple that travelled with your supplier and whilst we were travelling back to Hanoi their agent phoned to the mini bus agent to ask us how the trip and arrangements were, needless to say we were very positive. Also when we arrived back in the centre of Hanoi they had a taxi waiting to specifically take us to our hotel and an agent who followed us on his bike to ensure we arrived safely at hour hotel. We were so impressed.
Hotels
The Hanoi Delight
This was a good 30/40 minutes’ walk to the old quarter in Hanoi and we did walk in on a few occasions and then taxi back which cost around 40000Vnd (£1.20) but no matter where you walk it is all really interesting. The hotel is situated near the Ho Chi Minh museum, the War museum and the Ho Chi Minh mausoleum and these are all a must in Hanoi. The room we had was on the 9th floor and at the back overlooking a lake, it was very comfortable and quiet because I would imagine that the rooms at the front would be noisy given the traffic outside.
The hotel staff on reception and at breakfast were charmingly polite and helpful but that was the same for all the hotels, I think it is just the way of the Vietnamese they are all so friendly, genuinely pleased and interested to meet foreigners and they don’t meet too many Scots. The breakfast was good, plentiful but less of a variety than the other two hotels.
The Sunrise
The room was also amazing it was large with a conservatory that looked out into a garden area which was in full bloom. The room and shower room had everything and much more and the comfort was just a treat at the end of a hard day at the pool, beach or in Hoi An shopping, drinking or eating.
The breakfasts was just incredible, they catered for pretty much most nationalities and it was plentiful, fresh and delicious. Indeed Janice and I had a curry most mornings which we seriously took too and may even continue. The service was also first class.
The pools are enormous well maintained and the surrounding areas and gardens are very tropical and again well maintained. The pool bar and restaurant is very nice with the service once again excellent. The beach front has been destroyed due to a typhoon 2years ago but the hotel has commandeered the beautiful beach adjacent to the hotel and provided beds and staff to take care of those that prefer the beach.
A truly great experience and we were so happy that you found it for us.
The Liberty Central
All of the staff (reception, restaurant and bar) as ever, were once again incredibly helpful and charming. The breakfast was similar to the standard of the Sunrise and was plentiful and fresh so Janice and me were able to continue our Asian cuisine.
The rooftop pool was a real bonus because Saigon is much hotter and more humid than both Hanoi and Hoi An, (to be honest Hanoi was cold by comparison) and a couple hours in the pool was a treat.
Like the sunrise we were very impressed.
I started this review about 4am this morning (could not sleep my clock is not right yet) and Janice thinks I’m writing a novel but I think it important for you to get a feeling of the great time that we had. I will give you a ring to discuss future holidays and we are truly grateful for the manner in which you helped us throughout. You gave us the confidence to go to a Vietnam and experience what is a truly beautiful country with amazingly gentle and charming people.
Don’t hesitate to contact me if you wish but I will call you either today or tomorrow.
Special regards, Joe Christie
Why choose eShores?
One to One Service
Our experienced personal travel consultants will ensure you find the most suitable holiday, whilst taking care of every last detail. Everything from start to finish will be effortless.
100% Tailor Made
We can use any hotel, in any destination, so we will craft an itinerary to suit your exact needs. Also, as we can provide any itinerary, the only holiday we'll offer, is the one that's right for you.
Fully Protected
Our ATOL bonding provides you with the financial protection you need and as a member of the Travel Trust Association, you'll have 100% financial protection. Covering you for any eventuality.
Competitive Pricing
As a tour operator & travel agent, we'll search the market to ensure that we find you the best price. Also as an online business, we can ensure our prices are as competitive as possible.
-
AlisonFletcher
Brilliant trip organised by Dave, included Helsinki, Tallin, Vilnius and Riga. (4 different countries) Everything ran smoothly. Dave organised hotels, flights, taxis, ferry and coach. Have used this company a few times and can't recommend highly enough they are fab 😀
Posted 2 days ago -
Sandra
As always, Chris was extremely helpful and knowledgeable. He gave me good advice on my travel plans and booked the holiday on my behalf. I've used eshores a number of times, and will continue to do so.
Posted 5 days ago -
Harrison
We haven’t been on our trip yet but based purely on the experience of booking the trip we are pleased with the result. It started with a bit of a hiccup as we spoke to a member of staff who never came back to us but when we reached back out again we were placed in the hands of Andy who has helped us book a 2 week trip to India including the golden triangle and then a few days on the beach. Andy was very patient with us with our changes to our tailor made holiday, even when we asked him to explore different areas only to revert back to the original plan. He also recommended moving the holiday back one week which created a saving of over £700 which meant we could upgrade the room for our beach stay in Goa. Andy was also available on weekends if we wanted to speak and regularly picked up the phone as opposed to keeping it to purely email dialogue. Hopefully the holiday will be amazing but based on the booking experience I would recommend eShores if you’re looking to book a tailor made holiday
Posted 5 days ago -
Wendy
I spoke to Lynette who was extremely helpful in understanding the trip that myself and my sister in law wanted from Thailand. Myself and my sister in law are both 72years young and we are really looking forward to our trip.
Posted 6 days ago -
Dawn
Excellent service from Matt at eShores. So very helpful and nothing was too much trouble. I booked Mya holiday after all his hard work finding me the perfect holiday that I wanted. Superb service and not pushy all all.
Posted 1 week ago -
Amrik
We have booked two big holidays this year for a group of 8 and a group of 10, Rachel has coordinated our holidays with the utmost excellence, during the consultation we changed countires hotels and even flights but it did not phase Rachel one bit. Exceeds customer expectations by helping advising and supporting throughout the holiday. We are off to Thailand and Dubai in August and then followed by India and Thailand in November, I have rang emailed Rachel many times during the booking and I got very prompt responses even on her days off. Rachel is a credit to EShores and EShores is setting standards regarding customer focus.
Posted 1 week ago -
IainWilliam
I can’t praise Lynette at EShores enough. She has organised my trips perfectly to the point that I wouldn’t use anyone else. She listens to what I want or to the problem I have and comes up with a solution. Nothing is too much trouble. Try them out yourselves and I bet you become a repeater too!
Posted 1 week ago -
Kevin
At short notice, I needed a quote to travel through the USA (July the 20th) I emailed eShores with an idea of what I wanted to do, within a short period of time I had a response from Matthew, After several amendments to my holiday which wasn't any trouble to Matthew, Holiday all booked, now looking forward to travelling through the USA Have to say, the service I had through eShores was fantastic, well done Matthew for working through the changes,
Posted 1 week ago -
Marcus
Dealt with Adam who was great, I went back and forth many times, nothing was a problem for him. We got there in the end and Adam arranged a 3 place holiday to Malaysia and Singapore. We go on 5th August, will if update review when we return. EShores so far brilliant hats of to Adam.
Posted 1 week ago -
Jill
We as a family used eShores last year to go to USA, and they were brilliant, my husband and 1 are going to Italy with them this September and we have just booked again to go back to USA with them next May, very efficient and Matt is lovely to deal with
Posted 1 week ago