A lovely client review about one of our Vietnam Multi Centre Holidays. This itinerary was tailor-made to visit Hanoi, Halong Bay and Hoi an, before finishing in Ho Chi Minh. Thanks Joe for your kind words and for taking the time to write this:
Dear Dave,
Having returned from our trip to Vietnam, I said I would send you an e-mail to let you know how we got on. To be honest it proved to be a holiday of a lifetime and with your help we fully intend to do the same next year, although we would do it in reverse next time I.E. Starting in Ho Chi Minh and finishing in Hanoi and we would stay for longer maybe 5/6 weeks.
Organisation Arrangements
The organisation throughout was perfect as all of the pick-ups to and from the airports and the hotels was spot on. Even when our plane was delayed for an hour in Hanoi to Da Nang, they phoned and informed the hotel that they would be an hour later (I appreciated that you done so as well). Every time we arrived at the airports the taxi drivers were prominent and easy to be seen as we came through arrivals. Although we had a responsibility to phone and confirm with the agents 24 hours before, there was never the need as they had already phoned the hotel reception staff who then informed us of the pick-up arrangements. Every taxi was a top of the range model and they were all large and comfortable and the drivers were polite and really helpful every time. We did have to fill in a questionnaire on each occasion but it was essentially a score tick box arrangement.
Halong Bay Trip
The trip to Halong Bay was a wonderful experience and we never met anyone who didn’t feel the same so I would recommend to you that Halong Bay needs to be up there as must
The boat we were on was fantastic in every way, the food was as good as any of the restaurants we ate at, the crew could not do enough for us and our cabin was large, comfortable and with our own balcony. They arranged two sight-seeing trips on smaller boats to the floating villages and the caves in Halong Bay, these trip were amazingly interesting and a truly lifetime experience. We did share the boat with 4 Filipinos, 2 Italian ladies and a Vietnamese couple and this proved to be very funny with lots of good banter.
We were the only couple that travelled with your supplier and whilst we were travelling back to Hanoi their agent phoned to the mini bus agent to ask us how the trip and arrangements were, needless to say we were very positive. Also when we arrived back in the centre of Hanoi they had a taxi waiting to specifically take us to our hotel and an agent who followed us on his bike to ensure we arrived safely at hour hotel. We were so impressed.
Hotels
The Hanoi Delight
This was a good 30/40 minutes’ walk to the old quarter in Hanoi and we did walk in on a few occasions and then taxi back which cost around 40000Vnd (£1.20) but no matter where you walk it is all really interesting. The hotel is situated near the Ho Chi Minh museum, the War museum and the Ho Chi Minh mausoleum and these are all a must in Hanoi. The room we had was on the 9th floor and at the back overlooking a lake, it was very comfortable and quiet because I would imagine that the rooms at the front would be noisy given the traffic outside.
The hotel staff on reception and at breakfast were charmingly polite and helpful but that was the same for all the hotels, I think it is just the way of the Vietnamese they are all so friendly, genuinely pleased and interested to meet foreigners and they don’t meet too many Scots. The breakfast was good, plentiful but less of a variety than the other two hotels.
The Sunrise
The room was also amazing it was large with a conservatory that looked out into a garden area which was in full bloom. The room and shower room had everything and much more and the comfort was just a treat at the end of a hard day at the pool, beach or in Hoi An shopping, drinking or eating.
The breakfasts was just incredible, they catered for pretty much most nationalities and it was plentiful, fresh and delicious. Indeed Janice and I had a curry most mornings which we seriously took too and may even continue. The service was also first class.
The pools are enormous well maintained and the surrounding areas and gardens are very tropical and again well maintained. The pool bar and restaurant is very nice with the service once again excellent. The beach front has been destroyed due to a typhoon 2years ago but the hotel has commandeered the beautiful beach adjacent to the hotel and provided beds and staff to take care of those that prefer the beach.
A truly great experience and we were so happy that you found it for us.
The Liberty Central
All of the staff (reception, restaurant and bar) as ever, were once again incredibly helpful and charming. The breakfast was similar to the standard of the Sunrise and was plentiful and fresh so Janice and me were able to continue our Asian cuisine.
The rooftop pool was a real bonus because Saigon is much hotter and more humid than both Hanoi and Hoi An, (to be honest Hanoi was cold by comparison) and a couple hours in the pool was a treat.
Like the sunrise we were very impressed.
I started this review about 4am this morning (could not sleep my clock is not right yet) and Janice thinks I’m writing a novel but I think it important for you to get a feeling of the great time that we had. I will give you a ring to discuss future holidays and we are truly grateful for the manner in which you helped us throughout. You gave us the confidence to go to a Vietnam and experience what is a truly beautiful country with amazingly gentle and charming people.
Don’t hesitate to contact me if you wish but I will call you either today or tomorrow.
Special regards, Joe Christie
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Mark
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Rashid
Excellent service from Emily, she handled my enquiry from start to finish. Once i had made payment, she still kept in touch which shows great customer service.
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Judith
I have used this form a couple of times and they are excellent. Helpful staff and cost effective prices. Recommended
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Jeanette
Fantastic service once again from Dave Felton and the team at e-shores. All flights, transfers and hotels booked. Looking forward to Bali and Lombok Excellent knowledge, advice and customer care from the team, I would definitely recommend booking any holiday with e-shores✈️😎🌴
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Sandra
Fantastic service, another trip organised through eShores. Nothing was too much trouble.
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Lance
as always Eshores come up trumps, fantastic customer service with fantastic prices. Matthew our travel guru always sorts our trips,nothing is too much trouble .I have used E-Shores for 6 of our long haul trips ,manages to sort all connections,hotels and car hire to a sensible budget and always communicates . 5 star plus,give them a try you will not be dissapointed.
Posted 6 days ago -
NicholasDavid
Just booked our 3rd holiday with e-shores, yet again a full professional service and insight to the destinations we wanted to visit- no pressurised selling, and if we kept wanting our itinerary changed - Nick Chadwick didn’t mind at all. Easy to deal nothing to much trouble, also arrange everything to the last detail, no way would we contemplate a holiday to Chile, Argentina and Dominion Republic without eShores - thank u
Posted 1 week ago -
Wendy
We have recently been on an amazing 3 week holiday to Kuala Lumpur, Borneo and Singapore arranged by Hannah at eshores. Everything went smoothly and we had the perfect holiday. We loved our multi centre trip so much we have booked with Hannah to go to South America. Again the service and support is great and so easy to make tweaks to our itinerary. Looking forward to what I'm sure will be another great holiday. I would definitely recommend eshores.
Posted 1 week ago -
Deborah
We just booked our first trip with Nick from eshores and will be heading to Vietnam next April. Nick was very patient and professional. He listened to what we wanted and made changes to package where requested. Nick was very knowledgeable and made the process very easy.
Posted 1 week ago -
SusanMary
During the booking process, Dave has been brilliant, always very quick to respond and answered all of my very many questions. Our travel is not till next year but, if our tour goes as well as our experience to date, it will be fantastic.
Posted 1 week ago