Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

You are entitled to a copy of your information held by us. If you would like to see this please ask us. [We may make a small charge for providing this].

One to One Service

  • Everything will be effortless, with your personal consultant taking care of every last detail.

  • Our experienced consultants will guide you, ensuring you find the most suitable holiday.

  • You'll have direct contact details for your consultant, so getting in touch is always simple.

100% Tailor Made

  • We can use any hotel, in any destination, so we will craft an itinerary to suit your exact needs.

  • As a tour operator & travel agent, we'll search the market to get you the best price.

  • As we can provide any itinerary, the only holiday we'll offer is the one that's right for you.

Protected

  • Our ABTA and ATOL bonding provides you with the financial protection you need.

  • Our 24 hour helpline means that whatever you need, whenever you need it, we're here to help.

  • As a division of Freedom Travel Ltd, part of The Co-operative Group, we're a name you can trust.

ABTA:K8497 ATOL:6042