Privacy Policy

We understand and respect the importance of your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or you provide to us, will be processed by us. Please read the following information carefully.

 

For the purpose of the Data Protection Act 1998 (the Act), we, eShores Ltd,  are the Data Controller for this website (www.eshores.co.uk).

 

Information we may collect from you.


We may collect and process the following data about you: 

·         Information that you provide in order to make a travel booking or purchase any other services via this Site

·         Information you provide in order to enter a competition or promotion via this Site, complete a survey, or if you report a problem with this Site

·         If we ask you for your contact details for future marketing use, although you have the option to opt-out of such use.

·          Details of transactions you carry out through this Site and of the fulfilment of your bookings.

·          If you contact us, we may keep a record of your email or other correspondence.

·         Details of your visits to this Site (including, but not limited to, traffic data and location data) whether this is required for our own purposes or otherwise, and the resources that you access.

 

We use information held about you in the following ways:

·         To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA that work for us or for any of our suppliers (e.g. Airlines, hoteliers, etc.). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

·          To ensure that content from our Site is presented in the most effective manner for you and for your computer.

·         To allow you to participate in interactive features of our service, when you choose to do so.

·          To notify you about changes to our service.

·         To provide you with information and offers that we or selected third parties feel may interest you.

 

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

 

If you do not want us to use your data for marketing purposes, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

 

Disclosure of your information

 

We may disclose your personal information to any member of the Freedom Travel Group, which means the Group’s subsidiaries, the ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, to relevant third parties who will supply the travel arrangements or other services you request, to Government bodies and other authorities to whom we are legally obliged to pass your data (e.g. border agencies of countries you intend to visit) and to relevant third parties for the purpose of fraud protection and credit risk reduction.


Your rights & Access to your personal data

 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking/unticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to:

 

The Data Controller, eShores, 818 Manchester Road, Rochdale, OL11 3AW

 

The Data Protection Act 1998 gives you the right to check that your personal data is being processed lawfully (“subject access right”). Your subject access right can be exercised in accordance with the Act. Any subject access request must be made in writing to the above address, and may be subject to a fee of £10 to meet our costs in providing you with details of any personal data we hold about you.

 

Our site contains links to and from the websites of our principals, suppliers, advertisers and other third parties. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. Please check these policies before you submit any personal data to these websites.

 

Changes to our privacy policy

We reserve the right to update or alter this Privacy Policy from time to time without notice to you.

One to One Service

  • Everything will be effortless, with your personal consultant taking care of every last detail.

  • Our experienced consultants will guide you, ensuring you find the most suitable holiday.

  • You'll have direct contact details for your consultant, so getting in touch is always simple.

100% Tailor Made

  • We can use any hotel, in any destination, so we will craft an itinerary to suit your exact needs.

  • As a tour operator & travel agent, we'll search the market to get you the best price.

  • As we can provide any itinerary, the only holiday we'll offer is the one that's right for you.

Protected

  • Our ABTA and ATOL bonding provides you with the financial protection you need.

  • Our 24 hour helpline means that whatever you need, whenever you need it, we're here to help.

  • As a division of Freedom Travel Ltd, part of The Co-operative Group, we're a name you can trust.

ABTA:K8497 ATOL:6042